Reactivate a locked LiU account
The information below is aimed at co-workers at LiU. Students contact the Info Centre.
When an account has been unlocked, a text message will be sent to people who have a work phone number or to the alternative mobile number you may have provided in MinIT. Those who have filled in an alternative email address in MinIT will receive a notification there as well. You can fill in the alternative email address and mobile number in MinIT under My profile when your account is active again.
When the account has been unlocked, you must reactivate the account by confirming your identity. There are several ways of doing this. The list below shows how to proceed, listed in order of preference. Use alternative 1 if you can. If you cannot use alternative 1, pass on to alternative 2, and so on.
Verification using an account at eduID or an account at antagning.se is a quick way to reactivate your account yourself. It is possible to create and verify an account at eduID immediately if you have a private mobile with a private subscription connected with your Swedish personal identity number. You need to register an email address that you have access to while registering since a confirmation email is sent to this address.
Visit minit.liu.se/activation if you have such an account that you can use, and follow the steps described there.
Book an appointment to visit the account administrator at your department (or equivalent organisational unit) to confirm your identity with an official identity document. It is important that you only make visits in person if you are completely healthy and free of symptoms. Remember to keep your distance when visiting in person.
Visit an IT service desk. It is important that you only visit these service desks in person if you are completely healthy and free of symptoms. Remember to keep your distance when visiting in person.
Campus Valla, A and B Building.
Campus Norrköping, Kåkenhus Building.
University Hospital Campus, Building 006.
Telephone the account administrator at your department (or equivalent organisational unit) to subsequently confirm your identity through a video meeting in which you display an official identity document. Such a video meeting can be arranged in, for example, Zoom, Teams, Facetime (only on iPhone), or the video function in Facebook Messenger, according to what you agree with the administrator.
Contact the helpdesk at the IT Division. They can reactivate you account if you confirm your identity in a video meeting in which you display an official identity document. Such a video meeting can be arranged in, for example, Zoom, Teams, Facetime (only on iPhone), according to what you agree with the helpdesk personnel.
Last updated: 2021-01-12